At GoUniNest, your privacy is important to us. This policy outlines how we collect, use, disclose, and protect your personal information when you use our website, apps, and services. By accessing GoUniNest, you agree to the practices described in this policy.
We serve students across 25+ countries, with strong roots in major student hubs like the UK, Australia, and the USA, ensuring trusted, student-first housing experiences worldwide.
Information We Collect
- Personal Identification Information (e.g., name, email, phone number)
- Demographic Data (e.g., age, gender, country of residence)
- User Account Details (e.g., login credentials, preferences)
- Usage Data (e.g., browser type, IP address, access times)
- Feedback & Survey Data (e.g., reviews, support interactions)
- Payment Information (e.g., for booking confirmations)
How We Collect Information
- Account registrations and profile submissions
- Booking forms and service usage
- Cookies and similar tracking technologies
- Communication with customer support
- Surveys, reviews, and feedback forms
How We Use Your Information
- Deliver and manage accommodation services
- Improve user experience and customer support
- Personalize content, offers, and property recommendations
- Send service updates and promotional emails (with consent)
- Ensure security, fraud prevention, and legal compliance
Sharing Your Information
We do not sell your personal information. We may share your data:
- With trusted third-party service providers (e.g., payment processors, hosting)
- With property partners and managers, only as necessary
- To comply with legal obligations and governmental requests
- During corporate transactions (e.g., merger, acquisition)
Cookies & Tracking Technologies
We use cookies to:
- Analyze traffic and usage trends
- Remember your preferences
- Improve site performance
- Serve tailored content
You can manage cookie preferences via your browser settings.
Your GDPR Rights (For EU/EEA Users)
- Right to access and correct your data
- Right to delete or restrict data processing
- Right to object to processing or direct marketing
- Right to data portability
- Right to lodge a complaint with your local data authority
Your Rights in the United States
- Right to know what personal data we collect
- Right to access, correct, or delete your data
- Right to opt-out of data sale or targeted advertising
- Right to non-discrimination for exercising these rights
To exercise your rights, email us at: info@gouninest.co.uk
International Transfers
We may process your information outside your home country. Our data practices comply with relevant global privacy laws, and we ensure that appropriate safeguards are in place.
Children’s Privacy
GoUniNest is not intended for users under 16 years of age. We do not knowingly collect data from children without verified parental consent. If we learn we’ve unintentionally gathered such data, we will promptly delete it.
Data Security
We implement physical, electronic, and procedural safeguards to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure.
Data Retention
We retain your personal information only as long as necessary for legal and contractual obligations, service delivery, and dispute resolution or enforcement of rights.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be accessible on this page. Continued use of our platform means you accept the latest terms.
Contact Us
Email: info@gouninest.co.uk
Phone: +44 20 7123 4567
Address: 85 Great Portland Street, First Floor, London, W1W 7LT
